Documentation Index
Fetch the complete documentation index at: https://docs.semgrep.dev/llms.txt
Use this file to discover all available pages before exploring further.
Support for Semgrep customers
All paying customers have access to a variety of support channels, technical
documentation, and an active community of Semgrep users to help them make the
most out of their Semgrep subscription.
Support hours
Semgrep technical support is available 18 hours a day, five days a week, from 8
AM to 1 AM UTC, Monday to Friday, excluding Semgrep-recognized holidays.
All Semgrep customers can contact Semgrep Support through the following methods.
TIPYou can also join various beta programs through these channels.
Slack
Customers with a private Slack channel with Semgrep can open a support case
directly from Slack.
Web
Customers who log in to Semgrep AppSec Platform can open a support case
from the Help section.
Email
You can email the Support team at
support@semgrep.com. For urgent or high
priority issues, use Slack or Semgrep AppSec Platform’s Help section,
so that you can set the appropriate priority on your issue.
Join the Slack community to chat with the
Semgrep maintainers and support engineers. All users, including Semgrep Community Edition (CE) users and Semgrep AppSec Platform users without a paid subscription plan, are welcome to ask for help in the community Slack group.
Users interested in seeing a proof of concept can also request a demo or email Sales.
Semgrep CE support
Users of Semgrep CE can log bugs and feature requests in the
semgrep repository. They can also
ask questions regarding usage, rollouts, and deployments in the community Slack
group.
Status page
The Semgrep status page enables users to
subscribe to notifications whenever a service incident is created, updated, or
resolved. Check the status page to see any current or past service incidents or
to review historical uptime.
